12 September 2023
ASB PCard Transition:
Frequently Asked Questions
Why are we switching from Westpac PCards to ASB PCards?
We’re making this transition to improve the experience for our volunteers and staff. Currently, we encounter numerous obstacles when it comes to exchanging information with Westpac and waiting for their actions to be completed. By moving to ASB, we aim to eliminate these hurdles, giving our staff and volunteers greater control. With ASB, you’ll have immediate access to your balance without the need to email receipts, and you can view your transactions instantly. Applying for a card will be more streamlined as well; you’ll only need to consent to sharing your details with ASB and complete their Anti-Money Laundering (AML) process by providing your identification.
Why do you need to share my information with ASB?
ASB needs to establish your identity and for some of you who are already existing customers, this may require minimal or no additional information. For the rest of us, once this initial identification step is completed, ASB can proceed with the subsequent documentation requirements.
What information do you need to share with ASB?
In order to identify if you are already in their system, ASB will need us to share the following information from our system
- Full name
- Date of birth
- Residential address
- Email contact
- Contact phone numbers
What if I prefer not to have my information shared with ASB?
Please rest assured that, as a prominent bank, ASB strictly adheres to stringent privacy regulations and will not disclose your personal information to any entity without your consent. If you choose not to respond to the permission request, we will refrain from sharing your information with ASB and will consequently not proceed with your card application. You are also welcome to contact us directly via email regarding this matter on [email protected]
How long will my Westpac PCard continue to work for?
Your Westpac PCard will remain operational until the usual end of the year in 2023. It’s important to note that all PCard balances are reset to zero at the close of the year, and the cards are deactivated at that point. If any of you have ongoing activities during the Christmas period that require the use of your PCard, please reach out to us as you normally would later in the year.
When will I receive my new card?
ASB will dispatch the new cards in December and the funds will be loaded onto them in the upcoming year, following our regular process.
What’s the app called & how do I download the app?
Visa offers an App known as “Visa Spend Clarity,” which some of you may already be familiar with from other aspects of your lives. This app will empower cardholders to access enhanced features and more comprehensive information compared to what was previously available. ASB will be organizing training seminars later this year to demonstrate how to download the app and utilize all of its features effectively.
I have several cards, will it be the same in the new system?
The upcoming ASB cards might have a slightly different appearance compared to your current card(s), and we believe they have a rather appealing design. If you currently manage multiple cards for various units, you will also have several cards with ASB.
Who do I go to for support with the app?
ASB will be providing customer support throughout the transition process and beyond, but you will of course always be able to contact us at GGNZ for any queries you have.
When will my new card be active?
Your new card will be charged and activated in January 2024 – prior to the start of term as usual
Will I finally be able to see my account balance?
Yes, there’s no need for Smart Data or visiting an ATM anymore. We understand that managing your spending has been a challenge for many of you. With the Visa Spend Clarity App, you can effortlessly check your remaining balance, making it much more convenient and straightforward.
What if I lose or misplace my card?
Easy, simply go into your App and put the card on hold until you can confirm its loss. Then you can contact GGNZ and we can request a new card be sent to you.
Do I still have to provide receipts?
Certainly, there’s no need to send them via email anymore. You can simply use your phone to take a photo of your receipt, upload it to the Visa Spend Clarity App, and it will automatically match your receipt to your purchase overnight. The app will even send reminders if any receipts are missing, ensuring a smoother process for you.
Can I withdraw cash using my new PCard?
No, the card setup will remain unchanged from the current configuration. However, our Finance Team will have the capability to enable or disable this feature for your card as needed, whether it’s for a Girl-Led Event or another occasion. Importantly, this activation or deactivation will take effect instantly, eliminating any need to wait for bank staff to make these adjustments on our behalf.
My Westpac PCard is due to expire, what happens?
As per usual you should receive a replacement Westpac PCard before it expires. If you don’t, please send a quick email to [email protected] and let us know so we can order you a new one.
I need a PCard for Term 4 2023 but haven’t applied yet?
PCard Applications for Westpac PCards must be received by Friday October 6. After October 6 we will not accept any further applications and you will need to apply for reimbursement for costs incurred within your Unit/Team budget for Term 4. We know this is an inconvenience, but we need to be able to concentrate on getting you your new ASB card for 2024. But please let us know that you will need a PCard for 2024 so we can send you the new ASB information. The Westpac PCard Application Form is available on our website and on OGM under Section Admin>National Resources>Online Guide Manager Resources>Finance.
I have applied for a PCard but haven’t heard anything?
Please re-email your application to [email protected] so we can get it processed ASAP.
Who will be our Staff Contact for PCards?
Kay Grenfell will be your Staff Contact and we have set up a new email address so you can send any queries directly to [email protected] – please make sure that you have read the FAQS above first, in case your query has already been answered.